My Work
SaaS Company CRM
2022 - 2024
Supporting analysis, design and implementation of a new CRM for Mortgage and Protection networks and directly authorised users.
Government Property Lending
2022
Analysis of key deliverables to support a technology transformation to allow borrowing and lending requests to be made and approved.
Legal Entity Rationalisation
2021
This project was to help a large financial services client reduce their legal entities, resulting in savings across the business unit and efficiencies with reporting, overheads and processes.
HR Transformation
2021 - 2022
Enabling a new HR system rollout and introducing new business processes for a global transformation across a large insurance client.
SaaS Company Transformation
2020 - 2021
This project was focused on a total rearchitecture of an existing platform, introducing microservices and improved customer journeys across web and mobile.
Operational Transformation
2018-2020
Internal transformation across a UK Life business and Speciality insurer to deliver streamlined operational excellence and modern applications for future stability.
Digital and B2B
2006-2016
Working across multiple clients to deliver customer experience improvements through technology and business change. Creating digital teams within clients and continuing to improve outcomes for B2B and D2C propositions.
Ask It Never
2016-2018
Delivering digital and customer experience excellence for a direct to consumer insurance proposition, enhanced by multiple product rollout and above the line advertising.